- Customer and Orders: firstname.lastname@example.org
- Business Cooperation: email@example.com
- Orders and service in other Sinocare stores(like Amazon,eBay,aliexpress, etc non-website orders): firstname.lastname@example.org
Product after-sales email: please attach the order number and the store name for checking.
To prevent our emails from being blocked by your email system, we recommend you add our email address to your address book/whitelist.
If you don't receive our reply on time, please remember to check your SPAM/JUNK folders.
Our Customer Service team is available on Monday - Friday from 9:00 AM - 5:30 PM UTC +8. If you contact us on the weekend or after 6:00 PM, don't worry, we also will get back to you ASAP. Next business day at the latest, we promise!