Contact Us

If you have any questions, problems, suggestions, comments, complaints, or praise during visiting or purchasing at, please don't hesitate to contact us in the following ways. Glad to serve you!


  • Customer and Orders:
  • Business Cooperation:
  • Orders and service in other Sinocare stores(like Amazon,eBay,aliexpress, etc non-website orders):
Product after-sales email: please attach the order number and the store name for checking.

To prevent our emails from being blocked by your email system, we recommend you add our email address to your address book/whitelist.

If you don't receive our reply on time, please remember to check your SPAM/JUNK folders.

Working Hour

Our Customer Service team is available on Monday - Friday from 9:00 AM - 5:30 PM UTC +8. If you contact us on the weekend or after 6:00 PM, don't worry, we also will get back to you ASAP. Next business day at the latest, we promise!