Shipping Policy

How long does delivery take?

3-5 business days for Countries included in the exact product page.

Take following Safe Accu as an example, 3-5 business days for UK, Germany and Spain. For the other Countries, it's 30-40 days.

Common shipping methods: DHL, UPS, 4PX, Royal Mail, DPD and so on.

PS: Netherlands orders will be shipped from Germany if the products are available in the German warehouse, in order to save delivery time.

What countries do you ship to?

We normally ship products to the Country where you are,which means all over the world. Only blood glucose meter can't be shipped to USA. (PS: the delivery time VARIES, please see from the former question)

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer service at help@sinocare.com 

How much is the shipping fee?

Free shipping over $21.It charges $5 shipping fee for orders less than $21. It is same for all Countries worldwide.