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- How much is the shipping fee?
For most products and most countries, we now adopt the policy of free shipping.
For some products sold in the UK and some remote EU countries, we only charge an additional US $3 for freight.
- How long does delivery take?
In most cases, it will take 3-7 business days for Countries which is included on the exact product page.
Common shipping methods: DHL, UPS, 4PX, Royal Mail, DPD, and so on.
You can check the status of your package with the tracking number here: https://www.17track.net/en
- What countries do you ship to?
At present, we only have logistics services for the UK and some EU countries.
- I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
- Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is on the route.
- What do I need to do when I received a different product than what I ordered?
Please contact customer service at firstname.lastname@example.org