In most cases, it will take 3-5 business days for Countries which is included on the exact product page. If the product is out of stock in overseas warehouses, the package will be dispatched from China.
For example, if you are in Germany and purchase the 50pcs Safe AQ Smart kit with mg/l unit. Usually, the package will be shipped from our German warehouse. But if we have no stock in the German warehouse, we will send it from China.
For the other countries, most of the packages will be shipped from China and it will take around 15-25 days to arrive.
Common shipping methods: DHL, UPS, 4PX, Royal Mail, DPD, and so on.
PS: Orders from EU countries will be shipped from Germany if the products are available in the German warehouse, to save the delivery time.
You can check the status of your package with the tracking number here: https://www.17track.net/en
We normally ship products to the Country where you are, which means all over the world. Only blood glucose meters can't be shipped to the USA. (PS: the delivery time VARIES, please see from the former question)
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Unfortunately, we cannot change the shipment once the product is on the route.
Please contact customer service at firstname.lastname@example.org
For most countries, free shipping is over $21. It charges a $5 shipping fee for orders less than $21.
For some remote countries and regions or large-weight parcels, if the shipping cost exceeds 40% of the order amount, customers need to take the excess shipping cost.
( Once this happens, we will notify you by email and provide an exclusive shipping link, you can choose to complete the payment to receive the products or a full refund. Thank you for understanding.）