The preferred sites are the outer upper arm and the abdomen (areas approximately 5cm to the side of the navel). These areas have stable subcutaneous fat tissue and minimal interference, providing more accurate data.

Factors to Avoid:

• Muscles and Bones: Avoid placing it over muscular areas, close to bones, or in skin folds.
• Scars, Moles, and Tattoos: Avoid skin with scars, moles, lumps, inflammation, or tattoos.
• Clothing Friction Areas: Avoid sites where belts, underwear edges, or other clothing may cause frequent friction or pressure during daily activities.
• Insulin Injection Sites: Ensure a distance of at least 5 cm from any insulin injection site.

The Sinocare iCan i3 CGM is designed for single use. If your sensor is partially or completely detached, it can’t monitor blood glucose accurately and must not be continued to be used. This is also to prevent potential infections caused by sensor contamination.
Remove the detached sensor. Clean and thoroughly dry the new insertion site, ensuring it is free of any oils or residues. Then, follow the guidance in the app to install a new sensor.
Analyze the cause of detachment, such as excessive sweating, impact, friction, etc., and take precautions to avoid similar issues during future use.

Yes. The Sinocare iCan CGM sensor is rated IP28 waterproof. It can be used for up to 2 hours at a depth of 2.5 meters. Bathing and swimming are permissible.
However, please note:

• Don’t wear the device during activities involving prolonged submersion or high water pressure, such as diving.
• When bathing, it is also advisable to minimize prolonged direct water impact on the sensor.
• After any water-related activity, it is recommended to gently dry the device surface.

The iCan CGM app can be set to alert you to high/low blood sugar via sound or messages. If you are not receiving alerts or are receiving them too frequently, you can check the following:

• Ensure that “high glucose alert” and “low glucose alert” are enabled and that the threshold settings are appropriate.
• Make sure the app has permission to run in the background on your phone and is not being forcibly closed by “Power Saving Mode.” Also, check whether your phone is in silent, Do Not Disturb, or airplane mode.
• Verify if the signal between the transmitter and your phone has been interrupted.
• Check if the transmitter is malfunctioning.

When the app shows a connection interruption, please follow these steps to troubleshoot:

• Distance: Ensure the phone and transmitter are within 6 meters.
• Bluetooth: Check if your phone’s Bluetooth is turned on. Try temporarily turning it off and then on again in your phone’s Bluetooth settings.
• Water: A large amount of water may temporarily interfere with the signal. Dry the area and wait for a moment.
• Pressure: Prolonged pressure on the sensor from your body (such as from lying on your side) may affect signal transmission. Adjust your position.

Try restarting or reconnecting the CGM App. If the issue persists, please contact customer service.

Please do not discard used CGM devices casually. They are considered medical waste and must be disposed of properly according to local regulations. You can consult your doctor or your healthcare team for guidance on the correct disposal method.

No. The enzymatic activity in expired test strips diminishes, which can lead to inaccurate blood glucose readings. This may misguide your treatment and cause unnecessary anxiety. It is recommended to check the expiration date of the test strips before each use.

• Sugar or alcohol residue on the finger.
• The test strip vial was not tightly sealed, causing exposure to moisture, heat, or direct sunlight, leading to test strip deterioration.
• Expired, bent, or damaged test strips.
• Incorrect insertion of the test strip.
• Insufficient blood sample.
• Contamination inside the blood glucometer.
• Cold hands, which reduce blood flow, may result in a lower reading.

The battery may be depleted and need replacement. If the device still does not respond after replacing the battery, it may be damaged.

Excessive squeezing of your finger can cause interstitial fluid to mix with the blood, diluting the glucose concentration in the whole blood and leading to artificially low measurement results.

If the reading is significantly different from expected, you can immediately retest with a new blood sample.

Check whether there were any operational errors or if the test strips are within their expiration date.

If in doubt, visit a clinic or hospital to perform another test at a similar time. If the reading is confirmed to be accurate, it indicates extreme blood glucose fluctuations in your body. Consult a healthcare professional and seek medical attention immediately.