Shipping policy

Shipping Policy

How long does delivery take?
In most cases, it will take 3-5 business days for Countries which is included on the exact product page. If the product is out of stock in overseas warehouses, the package will be dispatched from China.

For the other countries, most of the packages will be shipped from China and it will take around 15-30 days to arrive.

Common shipping methods: DHL, UPS, 4PX, Royal Mail, DPD, and so on.

PS: Orders from EU countries will be shipped from Germany if the products are available in the German warehouse, in order to save the delivery time.

You can check the status of your package with the tracking number here: https://www.17track.net/en

 

What countries do you ship to?

We normally ship products to the Country where you are,which means all over the world. Only blood glucose meter can't be shipped to USA. (PS: the delivery time VARIES, please see from the former question)

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer service at help@sinocare.com 

How much is the shipping fee?

For most countries, free shipping is over $21. It charges a $5 shipping fee for orders less than $21.

For some remote countries and regions or large-weight parcels, if the shipping cost exceeds 40% of the order amount, customers need to take the excess shipping cost.

( Once this happens, we will notify you by email and provide an exclusive shipping link, you can choose to complete the payment to receive the products or a full refund. Thank you for understanding.)