30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Sinocare’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, the buyer is responsible for shipping costs
• For non-quality related warranty claims, Sinocare refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired during this 30-day window. For purchases not made directly through Sinocare’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues(10-year warranty)

All quality-related defects on items sold directly by Sinocare are covered by an extensive warranty, starting from the date of purchase. For orders placed on different online stores( Amazon, eBay, Aliexpress, Shopee, Lazada, etc), Please directly contact the store customer service or send an email to support@sinocare.com to claim the warranty. 

For quality-related warranty claims, items will be replaced with a new item will be sent. In situations where a replacement is not an available or preferred option, Sinocare will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe as the original defective item. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Sinocare must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Sinocare needs to have returned, warranties on those replacements are voided if the wrong item is returned to Sinocare or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through Sinocare

Shipping costs must be covered by the buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but were found by Sinocare quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Sinocare is not liable for:

• Loss of data incurred from the use of Sinocare products
• Returning personal items sent to Sinocare

When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Sinocare does not provide refunds for items damaged in transit for non-quality-related warranty claims.