- Customer and Orders: help@sinocare.com
- Business Cooperation: marketing@sinocare.com
- Wholesale and Distributors: info-marketing@sinocare.com
- Orders and service in other Sinocare stores(like Amazon, etc non-website orders): support@sinocare.com
Note: Product after-sales email: please attach the order number and the store name for checking. If you don't receive our reply on time, please remember to check your SPAM/JUNK folders, and join our Discord community to DM us.
Working Hours
Our Customer Service team is available on Monday - Friday from 9:00 AM - 5:30 PM UTC +8. If you contact us on the weekend or after 6:00 PM, don't worry; we will get back to you ASAP. We promise the next business day at the latest!
Worldwide Shipping
Free UK & most EU shipping from local warehouse: 3–5 days. From China: 7–15 days.
Customer Service
We’re available Monday to Friday, from 9:00 AM to 5:30 PM (GMT+8 / 2:00 AM–10:30 AM CET) to answer your questions.
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